GiGi Royals

At GiGi Royals, every order is prepared with care and attention. Thank you for choosing us for your skincare and haircare essentials.

Please review our shipping information below before placing your order.

1. Order Processing

Our products are carefully prepared, packaged and labelled before dispatch.

As our orders are handled personally by a small, independently operated business, we kindly ask customers to allow 2–4 business days for order processing.

Processing times do not include weekends or public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation by email.

2. Shipping Destinations

GiGi Royals ships orders from the Netherlands to customers within the Netherlands and selected European destinations.

Available shipping destinations are displayed during checkout.

If your country is not available at checkout, please contact us at info@gigiroyals.com for assistance.

3. Estimated Delivery Times

After your order has been processed and dispatched, the average delivery time within Europe is 1–3 business days.

Please note that this is an estimate and not a guaranteed delivery timeframe.

The total estimated time from placing an order to receiving it generally consists of:

• Order processing: 2–4 business days
• Estimated delivery after dispatch: 1–3 business days

Actual delivery times may vary depending on the destination, carrier, public holidays, customs procedures and other relevant circumstances.

Any delivery timeframe specifically agreed during checkout will be handled in accordance with applicable consumer law.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout.

Costs may vary depending on the delivery destination, selected shipping method and the products ordered.

The total shipping cost will be communicated before you confirm your purchase.

5. Shipping Carriers

We ship orders using established delivery providers, including:

• PostNL
• DPD
• DHL

The carrier used may vary depending on the destination and available shipping options.

6. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking link to follow the progress of your shipment.

Please allow time for tracking information to become available after dispatch.

If you have not received your tracking details or require assistance, please contact info@gigiroyals.com.

7. Delivery and Signature Requirements

Deliveries may require a signature or other proof of receipt, depending on the carrier and delivery service used.

Customers should ensure that someone is available to receive the shipment where necessary.

If delivery cannot be completed, the carrier may:

• Attempt delivery again
• Redirect the parcel to a local collection point
• Provide further collection or delivery instructions
• Return the parcel to the sender

Please check tracking updates and collection notifications carefully.

8. Delivery Delays

Although we aim to meet our communicated delivery estimates, occasional delays may occur due to circumstances such as:

• Carrier disruptions
• Customs processing
• Public holidays
• Severe weather conditions
• Other circumstances beyond our reasonable control

If your order has not arrived within the estimated delivery period, please contact us at:

info@gigiroyals.com

We will help investigate the shipment and provide further information.

Where delivery is delayed beyond an agreed or legally applicable timeframe, customers retain their statutory rights, including the right to request delivery within an additional reasonable period and, where legally applicable, cancel the purchase and receive a refund.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please review your delivery address carefully before confirming your order.

If you notice an error after placing your order, contact us as soon as possible at info@gigiroyals.com.

We will make reasonable efforts to assist with an address correction before dispatch.

If a shipment is returned because of incorrect or incomplete address details supplied by the customer, additional shipping charges may apply where legally permitted.

Any additional costs will be communicated before arranging a new shipment.

10. Uncollected or Returned Packages

If a parcel is redirected to a collection point, customers should collect it within the period specified by the carrier.

If a shipment is returned to GiGi Royals because it was not collected, we will contact the customer to discuss the available options.

Where legally permitted, reasonable additional shipping costs resulting from an unsuccessful delivery attributable to the customer may apply.

Any statutory cancellation or refund rights remain unaffected.

11. Lost or Damaged Shipments

If your parcel is lost, damaged or not delivered, please contact us at:

info@gigiroyals.com

Include your order number and any relevant tracking information.

We will investigate the matter with the shipping provider and arrange an appropriate solution in accordance with applicable consumer law.

Where delivery is arranged by GiGi Royals, responsibility for loss or damage generally remains with GiGi Royals until the customer, or a person designated by the customer, receives the goods.

An exception may apply where the customer independently commissions a carrier not offered by GiGi Royals.

A tracking number or proof of handover to the carrier does not, by itself, transfer responsibility for delivery to the customer.

12. International Shipments and Customs

For destinations where customs processing applies, delivery times may be affected by customs clearance and import procedures.

Where relevant, applicable import duties, taxes or other charges will be communicated in accordance with legal requirements and the information available for the selected destination.

Customers may be required to provide additional information to customs authorities.

13. Contact Information

If you have any questions about shipping, delivery or an existing order, please contact:

GiGi Royals

Email: info@gigiroyals.com

Website: www.gigiroyals.com

We are happy to assist with questions about your order.

Nothing in this Shipping & Delivery Policy limits any mandatory consumer rights under applicable Dutch or European law.