At GiGi Royals, every order is handled with care and attention.

As an independently operated beauty brand offering handcrafted products, limited stock and occasional pre-orders, we aim to process each order as efficiently as possible.

Please review our cancellation policy before placing an order.

1. Cancelling a Regular Order

If you wish to cancel an order, please contact us as soon as possible at:

info@gigiroyals.com

Include your order number and clearly state that you would like to cancel your purchase.

We will make reasonable efforts to stop the order before it has been processed, packaged or dispatched.

Once an order has entered processing or has been handed over to a shipping carrier, we may no longer be able to stop its physical preparation or delivery.

However, this does not affect your statutory right of withdrawal where applicable.

2. Your Statutory Right of Withdrawal

For most products purchased online, consumers have a statutory right to withdraw from the purchase without giving a reason.

This right generally applies from the time the purchase agreement is concluded until 14 days after the products have been received.

You may exercise your right of withdrawal even before your order has been delivered.

Certain legal exceptions may apply, including sealed products that are unsuitable for return for health protection or hygiene reasons once their seal has been broken after delivery, and certain products made to individual customer specifications.

If your order has already been dispatched, we may ask you to follow the applicable return procedure.

For full details, please refer to our Return & Refund Policy.

3. Pre-Orders

GiGi Royals may occasionally offer products for pre-order.

A pre-order allows customers to purchase a product that is temporarily unavailable from stock or scheduled for production at a later date.

The expected dispatch or delivery timeframe will be communicated before purchase.

Customers should be aware that pre-orders may require longer processing or delivery periods than regular stock orders.

If you wish to cancel a pre-order, please contact us as soon as possible at:

info@gigiroyals.com

Where possible, we will stop the preparation or production process.

If ingredients have already been reserved or production has started, we may be unable to stop the physical production process.

However, production having started does not automatically remove your statutory right of withdrawal.

Standard pre-order products generally remain subject to the applicable consumer withdrawal rules.

If a product is genuinely customized or made according to individual customer specifications, a statutory exception may apply. Where relevant, this will be communicated before purchase.

4. Pre-Orders Cancelled by GiGi Royals

In exceptional circumstances, GiGi Royals may be unable to fulfill a pre-order due to product unavailability, production difficulties or other unforeseen events.

If we must cancel a pre-order, we will inform the customer as soon as reasonably possible.

Any payments received for the cancelled products will be refunded in full.

Where delivery is delayed, customers retain their statutory rights under applicable consumer law.

5. Subscription and Recurring Orders

GiGi Royals may introduce subscription services or recurring product deliveries in the future.

If such services become available, customers will be informed of the applicable subscription price, delivery frequency, billing cycle, renewal conditions and cancellation procedure before subscribing.

Customers will be able to manage or cancel subscriptions in accordance with the conditions agreed upon and applicable consumer law.

Where a recurring order has already entered processing, we may no longer be able to stop its dispatch.

However, this does not automatically remove any statutory withdrawal rights applicable to that order.

Subscriptions concluded online may also be cancelled online, including by email, in accordance with applicable Dutch consumer law.

Any notice periods or minimum subscription periods will be communicated before the subscription is concluded.

6. Orders Already Dispatched

Once an order has been handed over to PostNL, DPD or DHL, we may no longer be able to intercept or stop the shipment.

If you no longer wish to receive your order, please contact us at:

info@gigiroyals.com

Where your statutory right of withdrawal applies, you may notify us of your decision to withdraw before or after receiving the shipment, within the applicable legal timeframe.

If the parcel is delivered, please follow the return instructions in our Return & Refund Policy.

Any applicable return shipping costs and refund arrangements are explained in that policy.

7. Personalized and Custom-Made Products

Certain products made specifically according to a customer’s individual specifications or clearly personalized for that customer may be excluded from the statutory right of withdrawal.

Where this exception applies, GiGi Royals will clearly communicate the relevant conditions before the order is placed.

A product is not automatically excluded from withdrawal simply because it is handmade, produced in small batches or manufactured after an order is received.

Cancellation requests for genuinely customized products will be reviewed according to the agreed conditions and applicable consumer law.

8. Refunds Following Cancellation

Where an order is validly cancelled before dispatch or the customer lawfully exercises their right of withdrawal, any applicable refund will be processed in accordance with our Return & Refund Policy and relevant consumer legislation.

For a valid statutory withdrawal, refunds will be made without undue delay and generally no later than 14 calendar days after we have been informed of the withdrawal.

Where goods have already been delivered, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Refunds will be issued using the original payment method unless the customer expressly agrees otherwise.

9. Cancellation Requests and Verification

To help us handle cancellation requests efficiently, please provide:

• Your order number
• The email address used when placing the order
• The product or products you wish to cancel
• A clear statement of your cancellation request

We may request additional information where reasonably necessary to identify the order or prevent fraud.

We reserve the right to decline cancellation requests where no contractual or statutory cancellation right applies.

This does not affect any mandatory consumer rights.

10. Contact Information

For questions about order cancellations, pre-orders or recurring purchases, please contact:

GiGi Royals

Email: info@gigiroyals.com

Website: www.gigiroyals.com

We aim to provide clear information and assist customers with their order-related questions.

Nothing in this Cancellation Policy limits or excludes mandatory consumer rights under applicable Dutch or European law.